Frequently Asked Questions

General

Where are Julbo Rx sunglasses made?

Your sunglasses will be built by our highly trained technicians at our state of the art facility in France. We know our products better than anyone & build thousands of Rx sunglasses every year

Will insurance cover my Julbo Rx Lab purchase?
We recommend checking wtih your insurance provider to see what is covered under your insurance plan. Most customers are able to submit for reimburse wtih their provider after purchase. We do not bill your insurance directly, but are happy to provide any necessary receipts for your reimbursement. 
Can I use my pro deal discount on an Rx order?
We offer pro deals on RX orders for qualified individuals. Please email info@julbousa.com with your credentials for consideration. Please note: Outdoor Pro Link and Expert Voice access do not guarantee pro deals on RX products. 
Can I order outside of the USA?
JulboRx.com is operated out of the Julbo USA offices and serves USA customers only. If you are elsewhere, please contact Julbo in your region. 
When will X product be back in stock?
If the frame color or lens selection you were looking for is out of stock, please email info@julbousa.com and we can provide an estimate on the ETA restock date. Please note, once your order is submitted to our Lab, we will not be able to make any changes to frame, color, or lens selection. 
I own a pair of Julbos. Can I purchase a set of Julbo RX Lab Prescription lenses for them?
All Julbo Rx lenses must be fitted into a new frame at our Lab in Jura, France. A big part of the process is ensuring a precise fit of the lens into the frame. However, there is no cost associated with the new frame!
Can I order the Sherpa, Cham, Vermont Classic, Legacy, Stowe or Tahoe?
The following frames are not available directly from our lab: Sherpa, Cham, Vermont Classic, Legacy, Stowe and Tahoe. If you are interested in having a prescription lens built into one of these frames, check out opticus.com or sportrx.com. They will not be Julbo lenses, but will be comparable!
Can I get prescription Julbo goggles?
Julbo offers a Goggle Optical Clip that is compatible with any adult Julbo goggle (except for the Lightyear). We also have a Junior version. These products can be found here on our website. 

Understanding your prescription

Can I order multi-focal/progressive lenses?
Yes, Julbo creates unifocal (single-vision) as well as progressive prescription lenses. Please note, if you plan to order a progressive lens, you will need to start with a frame trial. Progressive lenses require the "fitting height" to be measured in relation to the frame you will ultimately be ordering. This is a great chance to compare and contrast frames before ordering. 
What is monocular pupillary distance (MPD)?
Monocular pupillary distance measures from the midline of your face, out to each pupil. This is a per-eye measurement, so there will be a right and a left eye value. Please note, this is different from the pupillary distance (PD), which measures from pupil to pupil. MPD is not necessarily the PD cut in half. The MPD helps account for asymmetries.
Can I use an expired prescription?
No, we cannot craft prescription lenses using an expired prescription. There are laws and regulations in place that prevent this. However, it is for your best interest! Using the most current prescription will ensure you get the best experience from your new prescription sunglasses. We know, your prescription may have not changed in 20 years, but eye exams are important to check the overall health of your eye. If your prescription does not have a written expiration date, it will be assumed to expire 1 year after exam date. 
I have my PD (pupillary distance) values- can I divide this in two to get my MPD?
No! PD (pupillary distance) measures the distance between your pupils. MPD (monocular pupillary distance) measures the distance from each pupil to the midline of the face. MPD helps account for any asymmetries. It is possible your MPD will be equal to your PD divided in two, but more often than not your right and left MPD values will be different. 
I need a rundown of the letters and numbers on my prescription
We’re here to help! Prescriptions are generally written as a grid- the top row for your right eye, and the bottom row for your left eye. You may see this abbreviated to R or OD (oculus dexter) for the right eye, and L or OS (oculus sinister) for the left eye.

Your prescription will have three or four columns. First column is SPH, or sphere. This indicates the strength of your prescription lens. If this column contains plano, PL, 0, or is blank, then there is no applicable value. You will see a “0” on our order confirmation. The second column is CYL, or cylinder, which indicates the power needed to correct your astigmatism (if applicable). If you see a DS, SPH, or 0 in this column, then there is no applicable value, and you will see a “0” on our order confirmation. The third column is axis (AXS), which indicates the angle your astigmatism is present at. If you do not have an astigmatism and the CYL column is blank or 0, you will not have an axis value for your prescription. The fourth column is the “ADD” column, which represents the magnification power if you have a multifocal prescription. If you order a single vision lens, we will omit the ADD value.

Fit and compatibility

What is your frame trial service?
Our frame trial allows you to try on Julbo frames at home before making your final purchase. The goal of the frame trial is to determine which frame fits you best. Please note that we will do our best to send a variety of lenses, but we cannot guarantee frame color or lens choice for the frame trial.

To start a frame trial, please email info@julbousa.com with a current copy of your prescription (MPD included), as well as your intended uses, your 5 frame selection, your phone number and shipping address. Once information is confirmed and your frame trial is drafted, you will receive a link to complete payment for your frame trial deposit at the rate of 50% MSRP of the non-prescription sunglasses included in the trial. You may hold on to the frames for up to 14 days. A return shipping label will be included with your order. 
How many frame trials can I do?
You may place one frame trial per Rx order. If you are unsure how to narrow your selection down to 5 frames, please reach out to info@julbo.usa and we'd be more than happy to assist you on your selection. If you need to try on additional frames, we recommend ordering from Julbo.us to try on at home, and return with our simple return policy. 
What if I receive my Rx sunglasses and the frame does not fit?
We highly recommend every customer to start with a frame trial in order to find the frame that fits you best. Because each pair of prescription sunglasses is custom made, we cannot offer refunds or remakes if you are not happy with your frame choice.
How can I tell what frames are compatible with my prescription?
Great question! Our correction table can be found by clicking here. This chart will show the parameters for combined sphere + cylinder strength in each eye. The larger the MPD value you have, the stronger of a prescription we will be able to accommodate. 

How to order

What forms of payment does Julbo accept?
Julbo accepts all major credit cards as well as PayPal and Affirm™. 
How will I know what my frame/lens selection will look like?
The Julbo Rx team works with you before submitting anything to the lab. You will receive an email from our Rx team with a final quote of your order before it is sent to the RX Lab. This quote will have details of your order, as well as a reference of your color selections for you to review. Once approved, Julbo sends the order to our state-of-the-art Rx Lab.  
Do I need to upload my prescription to checkout?
At checkout you may choose to upload your prescription, or to send it later. If we do not receive a prescription at check out, we'll send you an email to see how we can help.   
What is Affirm?
Affirm™ provides pay over time with financing as low as 0% or 10-36% APR. (For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks).   
Can I change or cancel my order?
If your order has not been submitted to our Lab, then we’re happy to make any changes, or cancel if necessary. If your order has been submitted to our Lab, we cannot make any changes to or cancel your order. Reminder that your order will be drafted for your written confirmation before submitting to our Lab.

Shipping

How can I check on my order status?
Once an order is placed, it takes between 3-6 weeks before it lands on your doorstep. Once we receive your Rx sunglasses from France, they will be shipped to you with two-day shipping. At this point you will receive an email with tracking. If you'd like an update in the interim, please email us at info@julbousa.com, or send us a chat below. 
How much does shipping cost?
All Julbo RX orders ship for free with FedEx 2-Day. The cost reflected on our website includes the frame, lenses, and all shipping. Please note, orders will need a signature upon delivery unless otherwise requested. 
How long will my order take to ship to me?
Once we received your order from our Lab in France, we will ship your order with FedEx 2 day shipping. Once shipped, you will receive an email with tracking. All orders are sent with a signature required!

Warranty and repair

What Is the Julbo Rx Lab Prescription Warranty?
Julbo RXLAB prescription eyewear has a limited two-year warranty from the date of purchase for any manufacturing defect regarding our special lens coatings, lens treatments or frame breakage due to material or defective workmanship. All warranty claims must be handled directly through the original dealer. If you purchased them from Julbo USA, please reach out to us. We stand by our products and if you are not completely satisfied, we will work with you to determine the best solution. Please Note: The Julbo Rx Lab warranty does not cover scratched lenses or breakage caused by wear and tear. Julbo frames installed with non-Julbo custom or prescription lenses are not covered under warranty. This warranty extends only to residents of the United States.
How do I repair my Julbo Rx Lab Sunglasses?
This depends on the nature of the repair. If your frame is broken or damaged, we will do our best to help you fix it within the terms of our Rx Warranty. Spare frame parts (this does not include Julbo Rx Lab lenses) can be found here on Julbo.us. If you have questions on your specific repair, please email us at info@julbousa.com, send us a chat below, or give us a call at (800) 651-0833.