Frequently Asked Questions
I own a pair of Julbos already, can I purchase a set of Julbo RX Lab Prescription lenses for them?
Unfortunately, this is not something that we can do. Our Julbo RX LAB sunglasses are made in a specialized optical lab at Julbo France. The prescription lenses are custom made to fit each individual frame. A big part of the process is to properly fit the Rx lenses into the frame. If you have a Julbo frame that is in decent condition that you want to use for prescription, we recommend asking your local optometrist if they can do that at their lab. We also work with Opticus.com and SportRx.com closely and they might be able to help!
What Is the Julbo Rx Lab Prescription Warranty?
Julbo RXLAB prescription eyewear has a limited two-year warranty from the date of purchase for any manufacturing defect regarding our special lens coatings, lens treatments or frame breakage due to material or defective workmanship. All warranty claims must be handled directly through the original dealer. If you purchased them from Julbo USA, please reach out to us. We stand by our products and if you are not completely satisfied, we will work with you to determine the best solution. Please Note: The Julbo RX LAB warranty does not cover scratched lenses or breakage caused by wear and tear. Julbo frames installed with non-Julbo custom or prescription lenses are not covered under warranty. This warranty extends only to residents of the United States.
Will insurance cover my Julbo Rx Lab purchase?
Julbo is not a provider for any insurance plans at this time. We accept all major credit cards, but often times HSA cards will decline when we attempt to authorize the payment. However, sometimes customers can be re-imbursed for their RX order from their insurance provider afterword. We suggest you discuss this with your insurance carrier in advance. If they need more information they can call us at 800-651-0833.
Will I need to adapt to my new Julbo Rx glasses?
In some cases, it takes time for your eyes to adapt and adjust to new lenses especially if you have a new prescription. The good news is most people get acclimated within 24-48 hours. We strongly recommend wearing your Julbo RX LAB sunglasses for at least two weeks. If after one month you are experiencing any of the following symptoms (blurry vision, headaches, nausea, a sense of dizziness or a lack of balance) as a direct result of wearing our JulboRx sunglasses please contact Julbo USA Customer Service at 800-651-0833 or e-mail firstname.lastname@example.org. We stand by our products and if you are not completely satisfied with your JulboRX prescription sunglasses you can return them for a full refund within two months.
Where are Julbo Rx sunglasses made?
Your sunglasses will be built by our highly trained technicians at our state of the art facility in France. We know our products better than anyone & build thousands of Rx sunglasses every year
Can I order the Fury, Sherpa, Cham, Vermont Classic, Stowe or Tahoe?
The following frames are not available from our lab: Fury, Sherpa, Cham, Vermont Classic, Stowe and Tahoe. Check out opticus.com or sportrx.com for some of those frames, they will not be Julbo lenses, but they do a great job!
What is monocular pupillary distance?
Can I use my pro deal discount on an Rx order?
Are Spectron lenses available in Rx insert frames?
Can I order outside of the USA?
What forms of payment does Julbo accept?
How do I repair my Julbo Rx Lab Sunglasses?
This depends on the nature of the repair. If your frame is broken or damaged, we will do our best to help you fix it within the terms of our Prescription Warranty. Spare frame parts (this does not include Julbo RX LAB lenses) will be available at no cost for up to 5 years. Please contact Customer Service at 800-651-0833 or e-mail email@example.com to discuss your specific repair.
US and European prescription values, are they different?
When you receive your new Julbo RX LAB sunglasses there will be additional paperwork enclosed in your package. Please do not be alarmed when you see the prescription values submitted by the lab. It will be different than what’s on your actual prescription. There are two ways to read and translate the same prescription. We handle it one way in the US, in Europe it’s expressed in another way — but they are the same prescription.
How will I know what my frame/lens selection will look like?
You will receive an email from us with a final quote of your order before it is sent to the RX Lab. This quote will have all details of your order enclosed, as well as a reference of your color selections for you to review. Once approved by you, we will send your order to the lab.
How can I check on my order status?
Once an order is placed, it usually takes about 4-6 weeks for the order to be completed. You will reicieve shipping confirmations from us. If you have any questions in the meantime feel free to reach out to firstname.lastname@example.org
How much does shipping cost?
Shipping is free! All Julbo RX orders ship for free. The cost includes Frame, Rx Lenses & Shipping. Quick and Easy!